crekex Privacy Policy — Your Information Is Safe With Us

1Introduction

crekex ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy ("policy") describes how we collect, use, store, and protect your information when you visit the crekex.cam website or use our services.

This policy applies to all crekex services, including slot games, cricket betting, live casino, crash games, Limbo, and other gaming categories.

By using this platform, you are considered to have given your consent to the processing of your information in the manner described in this privacy policy.

2What Information We Collect

crekex collects information in various ways. Below is a description of the different types of information:

2.1 Information You Provide Directly

When you register an account or contact us, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, bank transfer)
• Payment account number (for financial transactions)
• Identity verification documents (where required)

2.2 Automatically Collected Information

When you visit our site, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Pages visited and session duration
• Referral source (where you came from)
• Gaming activity logs (bets, wins and losses, transaction history)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For fraud prevention, age verification, and payment processing, we may verify information with trusted third parties. This process is entirely secure and is carried out only for necessary purposes.

3Purpose of Information Use

We use the information collected for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Account registration and identity verification
• Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Providing gaming services and confirming results
• Delivering bonuses and promotional offers
• Providing benefits under the VIP program
• Customer support and complaint resolution

3.2 Meeting Legal Obligations

• Ensuring age verification (for individuals aged 21 and above only)
• Complying with anti-money laundering (AML) regulations
• Implementing responsible gaming guidelines
• Detecting fraud and unauthorized activity

3.3 Platform Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new games and features
• Performance optimization

4Cookie Policy

crekex uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help make our site work more effectively.

4.1 Types of Cookies We Use

• Essential Cookies: Maintaining login sessions, security tokens, load balancing — the site cannot function properly without these
• Functional Cookies: Remembering your preferences (language, game settings)
• Analytical Cookies: To understand which pages are used most
• Security Cookies: To detect fraudulent activity

4.2 Cookie Control

You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may disrupt some site functionality and you may not be able to log in.

5Information Disclosure and Sharing

crekex may share your personal information with third parties in limited and specific circumstances:

5.1 Service Providers

We work with trusted service providers to operate our platform, such as:

• Payment gateway providers (bKash, Nagad, Rocket, and banking partners)
• Game software providers (including Pragmatic Play, Spribe, JILI, PG Soft, and others)
• Identity verification service providers
• Technology and infrastructure providers

All these providers are contractually obligated to keep your information confidential and use it only for specified purposes.

5.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• In compliance with a valid order from a competent authority or a court directive
• In investigations into money laundering or other financial crimes
• In urgent situations to protect us, our users, or others

6Information Security Measures

crekex adopts industry-standard technical and organizational measures to protect your information:

6.1 Technical Protection

• SSL/TLS encryption for all data transmission
• Encryption at the database level (particularly for financial information)
• Two-Factor Authentication support
• Regular security audits and penetration testing
• Firewall and intrusion detection systems
• Server-level data backup and disaster recovery planning

6.2 Organizational Protection

• Access to information restricted to authorized staff only (principle of least privilege)
• Regular privacy and security training for staff
• Monitoring and logging of data processing activities
• Data breach plan and incident response team

7Your Rights

As a crekex user, you have the following rights regarding your own information:

7.1 Right to Access Information

You can find out at any time what information we have collected about you and how it is being used. Upon request, we will provide you with a copy of your information.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you can request that it be corrected. Some information can be changed directly from your account settings; for others, please contact support.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations, ongoing financial transactions, or dispute resolution requirements.

7.4 Right to Object to Processing

You may object at any time to optional processing, such as the sending of marketing messages. Marketing communications can be stopped through your account settings or via support.

7.5 Exercising Your Rights

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We generally respond within 30 business days. Identity verification may be required.

8Third-Party Services

Our platform integrates software from third-party game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others. These providers may have their own privacy policies.

We are not responsible for the data practices of these third-party providers. However, we only work with providers who comply with the highest industry security standards and are bound by data protection agreements with us.

Payment providers such as bKash, Nagad and Rocket have their own privacy policies that apply to their services. We share only the minimum information necessary for payment processing with these providers.

9Data Retention Period

How long we retain your data depends on the type of data and the purpose for which it was collected:

• Account information: For as long as the account is active and for the legally required period after it is closed
• Financial transaction records: For the period required under applicable financial regulations in Bangladesh
• Gaming activity logs: For the period necessary for dispute resolution and auditing
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are kept for their set duration
• Support communications: Retained for a period after resolution for reference purposes

Once the retention period has ended, we securely delete or anonymize your data.

10Policy Changes

crekex may change or update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will notify you by email or through a notice when you log in to the platform. Continued use of the site after any changes will be considered your acceptance of the revised policy.

11Contact Us

For any questions, concerns, or requests relating to your data or this privacy policy, please contact us:

Please clearly state the subject of your request — for example, "data access request", "data deletion request", or "privacy concern" — so we can respond quickly and accurately.

For more information, visit our FAQ page and About Us page. For information on Responsible Gaming, please visit the dedicated page.