crekex Terms and Conditions

2. Eligibility and Age Requirement

The following eligibility criteria must be met to open an account and use gaming services on the crekex platform:

• You must be 21 (twenty-one) years of age or older.
• You must use the platform entirely of your own free will and at your own responsibility.
• You must be in full possession of your judgment and must not play under pressure or while under the influence of substances.
• Only one account may be opened — having multiple accounts for the same person is strictly prohibited.
• The information you provide must be true, complete, and your own.

3. Account Registration

3.1 Registration Process

You must provide accurate and complete information when registering with crekex. The name, date of birth, mobile number, and other details provided at registration must match your valid identity documents.

3.2 Account Security

Your account login details (username and password) must be kept completely confidential. Sharing this information with any third party is prohibited. You are fully responsible for all activity conducted from your account. If you suspect your account has been hacked or accessed without authorization, notify our support team immediately.

3.3 Updating Information

If your registered details change (phone number, email, etc.), update them immediately through crekex support. crekex is not liable for any issues arising from outdated or incorrect information.

4. Deposits and Withdrawals

4.1 Deposit Rules

The following methods are supported for depositing funds on crekex: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳100 (one hundred taka) for each method. Deposits must be made from a payment method registered in your own name.

• Minimum deposit: ৳100 (per method).
• After a deposit, funds are generally reflected in the account instantly.
• Using a payment method registered in a third party's name is prohibited.
• crekex reserves the right to hold and investigate any suspicious deposit.

4.2 Withdrawal Rules

The following conditions apply when withdrawing winnings:

• Minimum withdrawal: ৳500 (five hundred taka).
• Withdrawal time: processing is completed within 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used at the time of deposit.
• The withdrawal process may be delayed if KYC verification has not been completed.
• Wagering requirements must be met before bonus funds can be withdrawn.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

crekex offers new members a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000. A 15x wagering requirement must be met before this bonus can be withdrawn.

5.2 General Bonus Terms

• Each user may receive the welcome bonus only once.
• Withdrawals cannot be made while a bonus is active.
• The deadline for meeting bonus wagering requirements is set from the date the bonus is activated.
• Attempting to claim bonuses using multiple accounts is prohibited and may result in account closure.
• crekex reserves the right to change, suspend, or cancel any promotional offer.

5.3 VIP Program

The crekex VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback is available at each tier: up to 0.2% at Bronze, up to 0.4% at Silver, up to 0.6% at Gold, and up to 0.8% weekly cashback at Platinum. You can advance to higher tiers by playing regularly.

6. Betting and Gaming Rules

6.1 General Gaming Policy

All games on crekex are operated by third-party software providers (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, etc.). The outcome of each game is determined by a Random Number Generator (RNG), which is fully impartial and verifiable.

• If a technical error occurs during a game, the relevant bet may be considered void.
• No changes or appeals will be accepted after a game round has been completed.
• crekex reserves the right to cancel rewards issued on the basis of incorrect information displayed due to a software error or technical fault.

6.2 Special Cricket Betting Conditions

Special rules for cricket betting: bets are refunded if a match is cancelled. Tournament-specific rules apply to bets placed on tournaments. For matches where the result is determined by the Duckworth-Lewis method, the revised result is considered valid.

7. Prohibited Activities

The following activities are strictly prohibited on the crekex platform. Violating these prohibitions will result in the immediate closure of the account and the relevant balance may be forfeited:

• Opening or operating multiple accounts.
• Using or allowing another person to use your account.
• Strategic betting with the intent to abuse bonuses.
• Engaging in manipulation, fraud, or deceptive activity.
• Intentionally exploiting software errors or bugs.
• Using automated bots or scripts.
• Using the platform for money laundering or illegal financial transactions.
• Threatening, harassing, or behaving discourteously toward other users.

8. Account Suspension and Closure

8.1 Suspension or Closure by crekex

crekex may suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Registering with false or incomplete information.
• As a preventive measure while an investigation is ongoing.
• When a financial or security risk is identified.
• At the user's request as part of responsible gaming protection.

8.2 Voluntary Account Closure

You may close your account at any time by contacting our support team. Any outstanding balance may be withdrawn before the account is closed, but any active bonuses will be considered void.

9. Privacy and Data Protection

crekex is fully committed to protecting users' personal information. The information you provide is used only for the purposes of delivering services, verification, and security. Our platform uses SSL encryption technology, which keeps your financial and personal information secure.

For more details on data protection, please read our Privacy Policy. Your information is not shared with third parties, except where required by legal obligation or in cases involving financial fraud investigations.

10. Responsible Gaming

crekex places the highest importance on responsible gaming principles. Gaming is a form of entertainment — not a source of income. Our request to users:

• Do not bet more than you can afford to lose.
• Do not bet out of emotion or to chase losses.
• Take regular breaks and set time limits.
• Always prioritize spending time with family and loved ones.

If you experience gaming problems, visit our responsible gaming page. We offer voluntary limit-setting and self-exclusion options. This platform is for those who are 21 years of age or older (21+) only.

11. Limitation of Liability

To the maximum extent permitted by applicable law, crekex accepts no liability for the following:

• A game not being completed due to loss of internet connection or technical failure.
• Loss caused by errors in third-party software.
• Loss resulting from the user's own negligence or misconduct.
• Loss of expected earnings during a period when the service is temporarily unavailable.
• Loss caused by issues with the user's device or network.

In any circumstance, crekex's maximum liability will be limited to the original amount of the relevant transaction.

12. Changes to Terms

crekex reserves the right to revise, change, or update these Terms at any time. For significant changes, we generally post a notice on the platform or inform users through their registered contact details. Continued use of the platform after any changes means you are considered to have accepted the updated Terms.

The date of each change will be published at the top of the document as "Last Updated". You are advised to review this page regularly.

13. Dispute Resolution

For any dispute or complaint between crekex and a user, please contact our customer service team first. We are always willing to resolve disputes through discussion.

Dispute resolution process:

• Step 1: Submit a complaint via 24/7 live chat.
• Step 2: Send a written complaint to [email protected].
• Step 3: Our senior support team will review it within 72 hours.
• The final decision will be communicated in writing and will be considered binding.